Privacy policy

At The Melt House, we are committed to protecting your privacy. This Privacy Policy describes the types of information we collect from you when you visit our website, purchase our products, or interact with us in any way, and how we use and protect that information.

Information We Collect

We may collect personal information from you when you:

  • Make a purchase on our website
  • Sign up for our email newsletter
  • Contact us with a question or comment
  • Enter a contest or promotion
  • Use social media to interact with us

The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Mailing address

Payment information

We may also collect non-personal information, such as the type of browser and operating system you use, the date and time of your visit, and the pages you visit on our website.

How We Use Your Information

We use the personal information we collect from you to:

  • Fulfill your orders
  • Communicate with you about your orders or other inquiries
  • Send you promotional offers and newsletters
  • Improve our website and customer service
  • We may also use your non-personal information to analyse trends and improve our website.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third parties who help us fulfill orders or provide other services, such as payment processing or shipping.

Protecting Your Information

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. We use industry-standard security measures to protect your information, such as encryption, firewalls, and secure servers.

Your Rights

You have the right to:

  • Access the personal information we have collected about you
  • Correct any errors in your personal information
  • Delete your personal information
  • Opt out of receiving promotional emails from us

To exercise these rights, please contact us using the information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version of the policy will be posted on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@themelthouse.com.au

The Melt House ® All Rights Reserved.